Shipping & Delivery
Last Updated: July 22, 2026
At KRL Naturals, we are committed to delivering your orders safely and on time. Please read our Shipping & Delivery Policy carefully before placing an order.
1. Order Processing
- Orders are processed within 1–2 business days after successful payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- During festivals, promotional sales, or periods of high order volume, processing times may be slightly longer.
2. Shipping Timeline
Estimated delivery timelines are:
- Within Telangana: 2–4 business days
- Rest of India: 3–7 business days
Delivery times are estimates and may vary depending on your location, courier service availability, weather conditions, public holidays, or other unforeseen circumstances.
3. Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout before payment.
- Any free shipping offers will be clearly mentioned on the website and are subject to applicable terms.
4. Order Tracking
Once your order is shipped, you will receive a confirmation via email and/or SMS/WhatsApp (where applicable) containing your tracking details.
5. Delivery Attempts
Our courier partners will make delivery attempts as per their standard procedures. If delivery cannot be completed due to an incorrect address, recipient unavailability, or refusal to accept the package, the shipment may be returned to us.
Additional shipping charges may apply for re-dispatching returned orders.
6. Address Accuracy
Customers are responsible for providing accurate shipping information.
KRL Naturals shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete addresses provided during checkout.
7. Delayed Deliveries
While we strive to deliver every order on time, delays may occur due to:
- Courier service disruptions
- Weather conditions
- Government restrictions
- Natural disasters
- Public holidays
- Remote delivery locations
- Other circumstances beyond our reasonable control
Such delays do not entitle customers to compensation.
8. Damaged or Missing Shipments
If your package arrives damaged or if any item is missing, please contact us within 48 hours of delivery.
Include:
- Your Order ID
- Photos of the package and damaged product (if applicable)
- A brief description of the issue
We will investigate the matter and provide an appropriate resolution where applicable.
9. International Shipping
Currently, KRL Naturals ships only within India, unless otherwise specified on our website.
10. Contact Us
For any shipping or delivery-related queries, please contact:
KRL Naturals
Landmark BMRS School, Backside, Chengicherla, Medipally, Hyderabad, Telangana 500092
Email: support@krlnaturals.com
